Shipping policy

Shipping Policy

Thank you for choosing Astrader as your trusted source for diapers, formula milk, wipes, and other baby essentials.

This Shipping Policy outlines important information regarding the shipping and delivery of products ordered through our website. By placing an order with Astrader, you agree to the terms below.

1. Shipping Locations

We currently offer delivery services within Lahore.
Shipping availability may vary depending on your exact location.

2. Delivery Time

  • Standard delivery time is approximately 60 minutes.

  • Delivery time may vary depending on:

    • Your location

    • Product availability

    • Traffic and operational conditions

Delivery times are estimates and not guaranteed.

For scheduled orders:

  • Orders can be scheduled up to 3 days in advance

  • Same-day deliveries are available until 11:00 PM

3. Order Processing

  • Orders are usually processed on the same day

  • Scheduled orders are processed according to the selected delivery date

4. Shipping Fees

Shipping charges, if applicable, will be clearly displayed during checkout before payment confirmation.

5. Delivery Method

We use reliable in-house delivery teams or trusted courier partners, depending on your location and order type.

6. Delivery Address

Please ensure that your delivery address is complete and accurate.
Astrader is not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.

7. Delivery Attempts

Our delivery team will make one attempt to deliver your order.
If no one is available to receive the package, you may need to place a new order.

8. Receiving Your Order

Upon delivery, please inspect the package carefully.
If you notice any damage or missing items, contact us within 2 days of receiving the order.

9. Delays & Unforeseen Circumstances

While we strive to deliver orders on time, Astrader is not responsible for delays caused by:

  • Weather conditions

  • Traffic disruptions

  • Natural disasters

  • Technical issues

  • Events beyond our control

10. Non-Delivery & Returned Orders

If an order is returned due to:

  • Incorrect address

  • Customer unavailability

We will contact you to arrange redelivery. Additional shipping charges may apply.

Contact Us

If you have questions regarding shipping or a specific order, please contact:

Email: contact@astrader.store
Address: Street 5 Islam Park, Harbanspura, Near Railway Crossing

We aim to respond within 48 hours.